Politique de remboursement

Return Policy

We want you to be satisfied with your purchase. If you need to return an item, the information below outlines our return process and requirements.

Return Window

You may request a return or exchange within 30 days of receiving your order.

Eligibility Requirements

To be eligible for a return:

• Items must be unused and in their original condition
• Wallpaper rolls must be unopened and uncut
• Custom or personalized items are final sale unless defective

How to Request a Return

To start a return, please email us at info@thewrappers.ca with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will respond within 1-2 business days with return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refund Processing

Once your return is received and inspected, refunds are processed within 3–5 business days to the original payment method.

Exchanges

Exchanges can be requested within the same 30‑day window. Please contact us to arrange an exchange.