PRIVACY POLICY - THE WRAPPERS

This Privacy Policy explains how The Wrappers (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or make a purchase. We are committed to maintaining the privacy and security of your information.

By using our website, you agree to the practices described in this policy.

Information We Collect

1. Information You Provide

We collect personal information that you voluntarily provide, including:

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely by our payment partners)
• Order details
• Messages sent through our contact form or email

2. Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Cookies and tracking data

This information helps us improve website performance and user experience.

3. Payment Information

We do not store full credit card details. Payments are processed securely through Shopify Payments or other trusted payment processors.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about your order
• Respond to customer service inquiries
• Improve our website and services
• Prevent fraud and maintain security
• Send marketing emails (only if you opt in)

Sharing Your Information

We share your information only with trusted service providers who help us operate our business, including:

• Shopify (website hosting and e‑commerce platform)
• Payment processors
• Shipping carriers
• Analytics and marketing tools

These partners are only permitted to use your information as necessary to provide their services.

We do not sell or rent your personal information.

Cookies and Tracking Technologies

We use cookies to:

• Enable website functionality
• Remember your preferences
• Analyze website traffic
• Improve shopping experience

You can disable cookies in your browser settings, but some features may not function properly.

Data Retention

We retain your information for as long as necessary to:

• Fulfill your order
• Meet legal or tax obligations
• Resolve disputes
• Maintain business records

You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold
• Request corrections
• Request deletion
• Opt out of marketing communications
• Withdraw consent

To exercise these rights, contact us at info@thewrappers.ca.

Security

We take reasonable measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is completely secure.

Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: info@thewrappers.ca Location: Ottawa, Ontario, Canada